Guarantee
Vigorus 60-Day Money Back Guarantee: 5 Steps to a Refund
Quick answer
Vigorus carries a money-back guarantee for 60 days from the purchase date. To claim, call the order line with your order ID, mail the bottles with tracking to the returns address and pay the postage yourself. The refund is issued 3-5 business days after the return is credited, then 5-10 days to reach your card.
Key facts about the Vigorus guarantee
- The guarantee runs 60 days from the day you buy, not from delivery.
- To claim: call +1 (323) 391-7352 with your order ID, then mail the bottles.
- Returns go to 115 East 23rd Street, Floor 5, New York, NY 10010, USA, with your full name, email and order ID.
- The buyer pays return shipping. A tracked service is advised.
- Refund: 3-5 business days after the return is credited, then 5-10 days to show on your card.
- Not published: opened bottles, sealed bottles after day 60, shipping refunds, restocking fees and a return authorization number.
When does the Vigorus 60-day guarantee start?
It starts on the day you buy. It does not wait for the parcel to arrive, and it does not wait for your first capsule. Count 60 days from the date in your order email.
Delivery time is not published. Every day the parcel spends in transit comes out of your 60. If delivery took 7 days, you would have 53 days left on arrival. That is an example only, not a promise about delivery.
- 60days, counted from purchase
- 5steps in the claim
- 3-5business days to issue the refund
- 5-10more days to reach your card
What are the 5 steps to claim a Vigorus refund?
Call first, then mail. The call opens the claim, and the parcel completes it.
Check your date
Find the purchase date in your order email and make sure you are inside 60 days.
Call the order line
Dial +1 (323) 391-7352 and give your order ID. Ask the open questions listed further down.
Write a note
Print your full name, the email you ordered with and your order ID on a sheet of paper.
Ship it tracked
Mail the note and the bottles to 115 East 23rd Street, Floor 5, New York, NY 10010, USA. You pay the postage.
Watch for the refund
Allow 3-5 business days after the return is credited, then 5-10 days on your card.
Take your time
Know the terms before you order
The order page shows today's price, and the guarantee runs 60 days from the day you buy.
Disclosure: Thevigorus is an authorized retailer, not the manufacturer, and earns money when you buy through this site.
How does each pack line up with the 60 days?
The window is the same for every pack. What changes is how many bottles you still hold when it closes.
| Pack | Paid | Supply | Capsules left on day 60 | Fit |
|---|---|---|---|---|
| 2 bottles | $158 | 60 days | 0 | Ends with the window |
| 3 bottles | $207 | 90 days | 30 (one bottle) | 30 days past |
| 6 bottles | $294 | 180 days | 120 (four bottles) | 120 days past |
With six bottles, four are still sealed on day 60, worth $196 at the $49 rate. The terms do not say whether sealed bottles count after the window. Ask before you order a big pack, not after.
What does the refund policy leave unanswered?
Several practical questions have no published answer. This post will not guess. Ask on the call and write the answers down with the date and the name of the person.
| Question | Status | What to do |
|---|---|---|
| Are opened bottles accepted? | Not published | Ask on the call |
| Are sealed bottles accepted after day 60? | Not published | Ask before you buy 3 or 6 bottles |
| Is the original shipping refunded? | Not published | Ask on the call |
| Is there a restocking or handling fee? | Not published | Ask on the call |
| Can the refund go to a different card? | Not published | Ask on the call |
| Is a return authorization number needed? | Not published | Ask, and write it on the parcel if given |
Who handles a Vigorus refund, and who does not?
Only the order-status line handles refunds. The same line covers tracking and order changes. The website inbox, [email protected], is open Monday to Friday, 9:00am to 5:00pm ET, and it cannot see orders.
The office on the contact page, 110 William Street, Floor 19, New York, NY 10038, is not where returns go. Mail returns only to the East 23rd Street address. Mailing to the wrong place is one of the easiest ways to slow a refund.
- Phone the order line before you ship anything.
- Use the same email you ordered with.
- Include the order ID inside the parcel.
- Keep the postage receipt and tracking number until the refund shows on your card.
- Do not wait for the last day of the window.
How should you plan the 60 days?
Plan around the purchase date. Mark day 50 on a calendar so you have ten days to decide and call.
| Day | What happens | What to do |
|---|---|---|
| Day 0 | You place the order | Save the order email and note the date |
| Delivery day | The bottles arrive | Check the seals and store below 86°F (30°C) |
| About day 30 | The first bottle runs low | Write down how the routine is going |
| About day 50 | Ten days of window left | Decide whether to keep going or start a claim |
| Day 60 | The window closes | Any claim should already be made by phone |
Sixty days gives two full bottles to try one capsule a day. It is still short for judging a supplement whose blend amounts are not published, so keep your own notes. The 60-day test plan shows a simple way to do it.
What does the guarantee not promise?
It does not promise any result. It is a purchase policy about your money, not a medical promise.
- It does not pay your return postage.
- Slow delivery does not add days to the window.
- Bottles bought from other sellers are not covered by anything published here. A reseller sets its own terms.
- It does not stretch past 60 days for large packs, as far as anything is published.
Subscription or autoship terms are not published. No recurring charge is described anywhere in the sources, and no cancellation rule is, either. If something about an order looks wrong, call the order line.
Which sources back this page?
Product facts come from the Vigorus label wrap and the sales page. Research facts come from the sources below. No study of the finished Vigorus capsule is published.
- U.S. Food and Drug Administration (2026). Tainted Sexual Enhancement Products.
Frequently asked questions
Does the 60-day clock start at purchase or at delivery?
At purchase. Count 60 days from your order date, not from the day the parcel arrives or the day you open a bottle.
Who pays to mail the bottles back?
You do. The buyer pays return shipping, and a tracked service is advised so you can prove the parcel arrived.
Can I claim the refund by email?
The published claim route is a call to the order line with your order ID. The website inbox cannot see orders.
How long does a refund take?
The refund is issued 3-5 business days after the returned bottles are credited. Your card may take another 5-10 days. Carrier time and credit time are not published.
Do sealed bottles count after day 60?
That is not published. If you plan to buy 3 or 6 bottles, call the order line before you order and ask how sealed bottles are handled.
Is the guarantee a promise that Vigorus will work?
No. It is a purchase policy, not a medical promise. Results vary from person to person, and no timeline is guaranteed.
Our view
A 60-day money-back window is a fair length for a once-a-day capsule, and the steps are simple: call, note, mail, wait. The cost to you is return postage, and the gaps are the questions the terms do not answer.
Our advice is to settle those gaps by phone before you spend money on a big pack, and to decide by about day 50 so the claim is never rushed. The 2-bottle pack is the only one that ends with the window.
A guarantee does not make a supplement safe or effective. Vigorus is not FDA approved. Neither is any other supplement. If you take medicine or have a medical condition, speak to your doctor before you start.
Last updated November 4, 2026. Medically reviewed by Dr. Mohit Khera, MD, Physician.
Ready when you are
Start with the 60-day window in mind
The 2-bottle pack matches the window exactly, and the order line handles any refund claim.
Disclosure: Thevigorus is an authorized retailer, not the manufacturer, and earns money when you buy through this site.