Contact
Contact Vigorus: Pick the Right Line the First Time
Quick answer
For orders, tracking, changes and refunds, have your order ID ready and phone +1 (323) 391-7352, the Vigorus order-status line. Sales email is [email protected]. Our website inbox, [email protected] (Mon-Fri 9:00am-5:00pm ET), covers page errors, privacy and press only. The bottle lists its distributor's own contact too.
Which Vigorus contact handles which question?
Match your question to a row and use that channel. Most delays come from writing to an inbox that cannot see your order.
Orders and money go to the order-status line. Website matters go to our inbox. Everything else is in between.
| Channel | Contact | Best for | Not for |
|---|---|---|---|
| Order-status line | +1 (323) 391-7352 | Orders, tracking, changes, refunds | Medical questions |
| Sales email | [email protected] | Product and order questions in writing | Page errors on this site |
| Website inbox | [email protected] Mon-Fri 9:00am-5:00pm ET | Page errors, typos, privacy, press | Anything needing your order record |
| Returns address | 115 East 23rd Street, Floor 5, New York, NY 10010, USA | Mailing bottles back for a refund | Walk-in returns |
| Office address | 110 William Street, Floor 19, New York, NY 10038, USA | Formal letters to Thevigorus | Order lookups |
| Label distributor contact | [email protected] +1 (833) 286-7076 | The distributor printed on the bottle | Orders placed through this site |
What should you have ready before you call the Vigorus order line?
Your order ID first, then a short note of what you need. Calls go faster when the answer to the first question is already on the table.
- Order ID from your confirmation email
- Full name and email used at checkout
- Pack size: 2, 3 or 6 bottles
- Order date, so the 60-day window can be checked
- Lot code from the bottle, if the call is about a bottle problem (reference lot VIG-26/TH-4172)
- Photos of any damage or label mismatch
Which Vigorus contact fits the most common problems?
Here are the problems buyers raise most, each with the channel that can act on it. If the problem involves money or a parcel, the answer is almost always the order line.
Save this table. It spares a round trip through the wrong inbox.
| Problem | Contact | Have ready |
|---|---|---|
| Tracking has not moved for days | +1 (323) 391-7352 | Order ID and tracking number |
| Wrong pack size arrived | +1 (323) 391-7352 | Order ID and a photo of the box |
| Need to change the shipping address | +1 (323) 391-7352 | Order ID and the new address |
| Charged twice | +1 (323) 391-7352 | Order ID and the card statement lines |
| Bottle seal broken on arrival | +1 (323) 391-7352 | Photo of the seal and the lot code |
| Question about an ingredient | [email protected] | The label line you are asking about |
| A price on this site looks wrong | [email protected] | The page link |
| Bought from a different seller | That seller, or the label contact | Their receipt |
If you are not sure a bottle is genuine, run our batch check before you call. It gives you exact lines to quote.
How do you ask for a Vigorus refund, step by step?
Call first, then mail. The guarantee runs 60 days from purchase, and the refund starts only once the bottles are back and credited.
Follow the order below and keep every receipt.
Call the order-status line
Dial +1 (323) 391-7352, read out your order ID, and ask for a refund under the 60-day guarantee.
Pack the bottles
Include the bottles you are returning. Ask on the call whether unopened extras count.
Write a note
Put your full name, email, and order ID on a sheet inside the box.
Mail with tracking
Send to 115 East 23rd Street, Floor 5, New York, NY 10010, USA. The buyer pays return shipping.
Watch for the credit
The refund is issued 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card.
Why does the Vigorus label show a different contact?
Because the label names the distributor, not the retailer. Its line reads Vigorus, Aurora, CO 80011; next to that sit [email protected] and +1 (833) 286-7076.
That route belongs to the distributor. Orders placed through Thevigorus are handled by the order-status line on the Vigorus sales page, +1 (323) 391-7352.
When the label contact may still help
If you bought a bottle somewhere other than this site, the distributor contact or that seller is your starting point. Our order line cannot trace an order it did not take.
When should you write to the Thevigorus website inbox?
When the question is about this website. The inbox at [email protected] is read Mon-Fri 9:00am-5:00pm ET and deals with pages, not parcels.
Use it for the four topics below.
Which Vigorus phone numbers and emails are copycats?
Anything missing from this page and from your bottle is suspect. Men's supplements draw copycat sellers, and some post their own phone numbers.
This matters beyond lost money: the FDA keeps a running list of sexual enhancement products sold with hidden sildenafil and related drugs (FDA, 2026). A copycat phone number often leads to a copycat bottle, and a copycat bottle may hold anything.
- A number that asks for your card details to process a refund
- An email address on a free webmail domain claiming to be Vigorus
- A seller offering bottles well under the $49 six-bottle rate
- Anyone who asks you to take more than one capsule a day
What response times can you expect from each Vigorus channel?
Only some are published. We list what is known and mark the rest plainly, so you can plan around the 60-day window.
| Channel | Hours | Typical wait |
|---|---|---|
| Order-status line | Not published | Not published |
| Sales email | Not published | Not published |
| Website inbox | Mon-Fri 9:00am-5:00pm ET | Replies on business days |
| Refund after return | n/a | 3-5 business days after credit, then 5-10 days on your card |
Where do health questions about Vigorus belong?
With your doctor or pharmacist, not a sales line. Nobody on the order line or at our inbox can review your medicines.
Take the bottle along. Two blend ingredients, citrulline and pine bark, act on blood flow, which matters if you use blood-pressure pills, blood thinners or nitrates.
Trouble with erections or desire can be an early heart or blood sugar warning. Book a checkup for that reason alone, supplement or not.
Contacting Vigorus: quick answers
What is the fastest way to get a Vigorus refund started?
Call +1 (323) 391-7352 with your order ID. Refunds need that line, because it can see your order. Then mail the bottles to the returns address with tracking.
Can I email Thevigorus about my order?
You can, but we cannot see orders, so we would point you to +1 (323) 391-7352. Save a step and call the order line first.
Should I use the phone number on the Vigorus label?
The label's +1 (833) 286-7076 and [email protected] are the distributor's contact. For an order placed through this site, start with +1 (323) 391-7352, which handles orders bought here.
What hours is the website inbox staffed?
[email protected] is read Mon-Fri 9:00am-5:00pm ET. Hours for the order-status line are not published.
How long does a Vigorus refund take?
The refund is issued 3-5 business days after the returned bottles are credited, then 5-10 days to show on your card. Count on waiting a couple of weeks from the day your package arrives.
Can I drop off a return at the New York office?
Returns go by mail to 115 East 23rd Street, Floor 5, New York, NY 10010, USA. Walk-in hours at either address are not published, so do not plan a visit.
Can the order line cancel a Vigorus order that has not shipped?
Ring +1 (323) 391-7352 quickly, order ID in hand. Whether an order can still be stopped depends on how far it has moved, and the cutoff is not published.
Who do I ask about mixing Vigorus with my medicine?
Your doctor or pharmacist. Neither the order line nor our inbox can give medical advice. A label photo on your phone is enough for that talk.
References
- U.S. Food and Drug Administration (2026). Tainted Sexual Enhancement Products.
Ready when you are
Order Vigorus from the authorized outlet
$49 to $79 a bottle, 30 capsules each. Every order has a 60-day money-back guarantee. Questions first? Call +1 (323) 391-7352.
Keep reading
Vigorus Refund Policy
The published Vigorus refund terms, the return steps and what is still not published.
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