Refund policy
Vigorus Refund Policy: The Published Terms in Plain Words
Quick answer
You can ask for a Vigorus refund within 60 days of purchase. Call +1 (323) 391-7352 with your order ID, then mail the bottles with tracking to 115 East 23rd Street, Floor 5, New York, NY 10010. You pay return postage. The refund is issued 3-5 business days after the return is credited, then takes 5-10 days to show on your card.
What are the Vigorus refund terms?
You have 60 days from purchase to ask for your money back. You start by phone, return the bottles by mail and pay the postage yourself.
These are all the terms that have been published. Nothing on this page adds to them.
| Term | What the policy says |
|---|---|
| Window | 60 days from purchase |
| How to start | Call +1 (323) 391-7352 with your order ID |
| Where to mail | 115 East 23rd Street, Floor 5, New York, NY 10010, USA |
| What to include | Your full name, email and order ID |
| Return postage | Paid by the buyer; use a tracked service |
| Refund issued | 3-5 business days after the return is credited |
| Time to reach your card | 5-10 more days |
What do the Vigorus refund terms leave out?
Several common questions have no published answer. That includes opened bottles, restocking fees and whether shipping is refunded.
This site will not guess at those rules. Ask the order line and write down what you are told.
| Question | Status | What to do |
|---|---|---|
| Are opened bottles accepted? | Not published | Ask on the call |
| Are unopened bottles accepted after day 60? | Not published | Ask before you buy 3 or 6 bottles |
| Is original shipping refunded? | Not published | Ask on the call |
| Is there a restocking or handling fee? | Not published | Ask on the call |
| Can a refund go to a different card? | Not published | Ask on the call |
| Is a return authorization number needed? | Not published | Ask, and write it on the parcel if given |
One gap matters most for big packs. If you buy 6 bottles, four are still sealed on day 60, and the terms do not say whether those count. Settle that on a call before you order, not after the window has closed.
How do you return Vigorus for a refund, step by step?
Call first, then mail. The call starts the claim, and the parcel completes it.
Follow the steps in order and keep each receipt.
Check your date
Find the purchase date in your order email. Make sure you are inside 60 days.
Call +1 (323) 391-7352
Give your order ID and say you want a refund. Ask the open questions from the table above.
Write a note
On a sheet of paper, print your full name, the email you ordered with and your order ID.
Pack the bottles
Put the note and the bottles you were told to send in a sturdy box.
Ship it tracked
Mail it to 115 East 23rd Street, Floor 5, New York, NY 10010, USA. Keep the tracking receipt.
Watch for the refund
Allow 3-5 business days after the return is credited, then 5-10 days on your card.
How long does a Vigorus refund take to reach your card?
After the return is credited, the refund is issued within 3-5 business days. Your card may take another 5-10 days to show it.
Carrier time and the time to credit the return are not published, so the full wait from mailing to money is not fixed.
| Stage | How long | Who controls it |
|---|---|---|
| Your call to the order line | One call | You |
| Mailing the parcel | Carrier time, not published | The carrier you choose |
| Return credited | Not published | The returns desk |
| Refund issued | 3-5 business days after credit | The seller |
| Refund shows on your card | 5-10 days | Your card issuer |
- 3-5business days to issue after credit
- 5-10days for your card
- 60days to start the claim
What should the note in your Vigorus return say?
The note needs three details: your full name, your email and your order ID. Those are the items the returns desk asks for.
Here is a simple layout you can copy by hand.
Line 1
Full name, as it appears on the order.
Line 2
The email address you used at checkout.
Line 3
Your order ID from the order email.
Optional
The date you called the order line and any number they gave you.
Who do you contact about a Vigorus refund?
Only the order-status line handles refunds. Other Vigorus contacts serve other jobs.
Use the right one and you skip a wasted email.
| Contact | Handles refunds? | Notes |
|---|---|---|
| +1 (323) 391-7352 | Yes | Orders, tracking, changes and refunds |
| [email protected] | Not stated | Sales email listed for the product |
| [email protected] | No | Website questions only; cannot see orders |
| +1 (833) 286-7076 (label) | Not for orders here | Distributor contact printed on the bottle |
The office address on the contact page, 110 William Street, Floor 19, New York, NY 10038, USA, is not where returns go. Parcels belong at the East 23rd Street returns address listed above.
What mistakes slow down a Vigorus refund?
Missing details and untracked parcels cause the most trouble. Both are easy to avoid.
Look over this list before you seal the box.
- Mailing bottles without calling first
- Leaving out the order ID or using a different email
- Sending the parcel without tracking
- Mailing to the office address instead of the returns address
- Waiting until the last day of the 60-day window
- Emailing the website inbox, which cannot see orders
Does the Vigorus refund policy cover damaged or wrong orders?
No separate terms for damaged or wrong orders are published. The order line handles order problems as well as refunds, so start there.
Call +1 (323) 391-7352 with your order ID and explain what arrived. Photos taken before you open the bottles make the call easier.
How does the refund policy work with each Vigorus pack?
The 60-day window is the same for every pack. What changes is how many bottles you still hold when the window closes.
Use the table to see how much of each pack you would have used by day 60.
| Pack | Paid | Bottles used by day 60 | Bottles still sealed on day 60 |
|---|---|---|---|
| 2 bottles | $158 | 2 | 0 |
| 3 bottles | $207 | 2 | 1 |
| 6 bottles | $294 | 2 | 4 |
For the full pack-by-pack view, see the Vigorus 60-day guarantee page. Prices are on Vigorus pricing.
What records should you keep for a Vigorus refund?
Keep the order email, your call notes and the tracking receipt. Together they show when you bought, when you claimed and when the parcel arrived.
Store them until the refund shows on your card statement.
- Order email with order ID and purchase date
- Date, time and name from your call
- Any return number you were given
- Postage receipt with tracking number
- Card statement showing the refund
The refund policy covers your purchase. It is not a medical promise, and results vary. Questions about the product itself are covered on the Vigorus FAQ.
Vigorus refund questions answered
How long do I have to ask for a Vigorus refund?
Sixty days from the purchase date. The count starts when you order, not when the parcel arrives.
Can I return opened Vigorus bottles?
The published terms do not say. Ask the order line at +1 (323) 391-7352 before you ship anything.
Is there a restocking fee?
No restocking fee is published, and no fee-free promise is published either. Ask on the call so you know the amount to expect.
Will I get my original shipping cost back?
That is not published. Ask when you call. Return postage is always yours to pay.
Why has my Vigorus refund not shown up yet?
The refund goes out 3-5 business days after your return is credited. Your card issuer may then take 5-10 days. If both periods have passed, call with your order ID and tracking number.
Can the website inbox process my refund?
No. [email protected] handles website questions only and cannot see orders. Refunds go through +1 (323) 391-7352.
What address goes on the return parcel?
115 East 23rd Street, Floor 5, New York, NY 10010, USA. It is a different address from the office on the contact page.
What goes inside the return box?
A note with your full name, the email you ordered with and your order ID, along with the bottles you were told to send.
Ready when you are
Order Vigorus from the authorized outlet
$49 to $79 a bottle, 30 capsules each. Every order has a 60-day money-back guarantee. Questions first? Call +1 (323) 391-7352.
Keep reading
Vigorus Guarantee
How the 60-day Vigorus window works, and how the 2, 3 and 6 bottle packs fit inside it.
Read →BuyingVigorus Shipping
What is known about Vigorus delivery, how tracking works and what to do when a box is late or damaged.
Read →HelpContact Vigorus
Every Vigorus contact in one table: order line, sales email, website inbox, addresses and the label's distributor contact.
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