Customer service
Vigorus Customer Service Number: Which Line Fixes Which Problem
Quick answer
The Vigorus customer service number for orders is +1 (323) 391-7352, the order-status line. Call it for tracking, changes, cancellations and refunds, with your order ID ready. Written product questions go to [email protected]. Our own inbox, [email protected], handles website matters only and cannot see orders.
What is the Vigorus customer service number?
The main Vigorus customer service number is +1 (323) 391-7352. It is the order-status line shown on the Vigorus sales page. It is the one line that can look up your order, so it handles tracking, address changes, double charges, cancellations and refunds.
Its opening hours are not published. Call with your order ID in hand, and call early in the 60-day window if you think you may want a refund. Most delays happen when a buyer writes to an inbox that cannot see the order.
- 1line that can see your order
- 60days to start a refund
- 3-5business days to issue a refund after credit
- 5-10days for it to reach your card
Which Vigorus contact handles which question?
Vigorus has more than one contact, and each one does a different job. Pick the row that matches your problem.
| Contact | Details | Use it for | Do not use it for |
|---|---|---|---|
| Order-status line | +1 (323) 391-7352 | Orders, tracking, changes, cancellations, refunds | Medical questions |
| Sales email | [email protected] | Product and order questions in writing | Errors on this website |
| Website inbox | [email protected], Mon-Fri 9:00am-5:00pm ET | Typos, wrong facts, privacy, press | Anything that needs your order record |
| Returns address | 115 East 23rd Street, Floor 5, New York, NY 10010, USA | Mailing bottles back for a refund | Walk-in returns |
| Office address | 110 William Street, Floor 19, New York, NY 10038, USA | Formal letters to Thevigorus | Order lookups or returns |
| Label distributor | [email protected], +1 (833) 286-7076 | Bottles bought from another seller | Orders placed through this site |
The short rule: money or a parcel means the order line. A question about a page on this site means our inbox. The full list also sits on our contact page.
What should you have ready before you call Vigorus customer service?
A call goes faster when the first answers are already in front of you. Gather these before you dial:
- Your order ID from the confirmation email
- The full name and email you used at checkout
- Your pack size: 2, 3 or 6 bottles
- The order date, so the 60-day window can be checked
- The lot code from the bottle, if the call is about the bottle itself
- Photos of any damage, a broken seal or a label that does not match
Write down the date of the call and any reference number you are given. If you later need to follow up, that note saves a lot of time.
Questions first?
Order with a support line behind you
Every Vigorus order comes with the order-status line and a 60-day money-back guarantee. Packs run from $49 to $79 a bottle.
Disclosure: Thevigorus is an authorized retailer, not the manufacturer, and earns money when you buy through this site.
Why does the Vigorus label show a different phone number?
Because the label names the distributor, not the retailer. The bottle reads Vigorus, Aurora, CO 80011, with [email protected] and +1 (833) 286-7076 beside it. That route belongs to the distributor.
For an order placed through Thevigorus, start with the order-status line, +1 (323) 391-7352. If you bought a bottle from some other seller, our order line cannot trace it. In that case the seller you paid, or the label contact, is the right place to begin.
How do you start a refund through Vigorus customer service?
Call first, then mail. The 60-day guarantee counts from the purchase date, so do not leave it to the last week.
Call the order line
Dial +1 (323) 391-7352, give your order ID and ask for a refund under the 60-day guarantee.
Ask the open questions
Ask whether opened and unopened bottles both count, and whether shipping is refunded. Those terms are not published.
Pack and label the box
Put the bottles and a note with your full name, email and order ID inside.
Mail it with tracking
Send it to 115 East 23rd Street, Floor 5, New York, NY 10010, USA. The buyer pays return postage.
Watch for the credit
The refund is issued 3-5 business days after the return is credited, then takes 5-10 days to show on your card.
The full terms are on the refund policy page, and the claim steps are also covered in our guarantee claim post.
How can you spot a fake Vigorus support number?
Men's supplements draw copycat sellers, and some post their own phone numbers. Be wary of any contact that is not on this page or on your bottle, and of these signs:
- A number that asks for your full card details to process a refund
- An email on a free webmail domain that claims to be Vigorus
- A seller offering bottles well under the $49 six-bottle rate
- Anyone who tells you to take more than one capsule a day
Frequently asked questions
What are the Vigorus customer service hours?
Hours for the order-status line, +1 (323) 391-7352, are not published. The Thevigorus website inbox, [email protected], is read Monday to Friday, 9:00am to 5:00pm ET, but it handles website questions only.
Can I email Vigorus customer service about my order?
You can write to the sales email, [email protected]. Our website inbox cannot see orders, so for tracking, changes and refunds the fastest route is a call to +1 (323) 391-7352 with your order ID.
Is +1 (833) 286-7076 the Vigorus customer service number?
That number is printed on the label as the distributor's contact, next to [email protected]. For an order placed through this site, start with the order-status line, +1 (323) 391-7352.
Our view
Keep it simple. Save +1 (323) 391-7352 in your phone the day you order, along with your order ID. That one line handles nearly every customer service need, from a late parcel to a refund. Use email for written product questions, and use our inbox only for problems with this website.
Health questions are different. Nobody on a sales line can review your medicines. If you take blood-pressure pills, a blood thinner or a nitrate, show the label to your doctor or pharmacist before the first capsule.
Published November 6, 2026. Medically reviewed by Dr. Mohit Khera, MD, Physician.
Ready when you are
Order from the authorized outlet
Packs of 2, 3 or 6 bottles, 30 capsules each, with a 60-day money-back guarantee. Questions first? Call +1 (323) 391-7352.
Disclosure: Thevigorus is an authorized retailer, not the manufacturer, and earns money when you buy through this site.